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- Staff Associate Work Center Technical Support - Bangalore, India
- Description: The Job• To proactively manage and monitor network performance on customers network round the clock(7x24) to meet customers' Service Level expectations• To systematically analyse and diagnose network faults• Conduct root cause analysis on network fault• To effectively manage service providers and equipment vendors • To articulate well with customer's technical and management staff on network issues (eg. Fault reporting, s...
Reference Code: 144593
- Sr Associate Network Services Provisioning - Bangalore, India
- Description: Technical Skills and Expertise:• Good understanding of large networks, network equipment, provisioning, trouble isolation, and equipment specifications, configurations and implementation.• Good understanding of routing protocols, routed protocols, hands on experience with Cisco Routers/Switches required especially: TCP/IP, BGP, EIGRP, OSPF, QOS, MPLS VPNs, and HSRP/VRRP.• Good knowledge of Layer 1 and 2 protocols/services...
Reference Code: 144301
- Staff Associate Work Centre Technical Support - Bangalore, India
- Description: CCNA Certified with CCNP knowledge and good concepts. 2-3 years experience overall with relevant 2+ years.Troubleshooting of LAN/ WAN/ Desktop. Perform Basic Problem Determination.Resolution & Perform Basic Change Mgmt. Vendor management as appropriate (opens ticket with vendor and escalate as appropriate). Documenting actions in the problem & incident record. Contact other support groups or organizations as requi...
Reference Code: 144673